Mystery Shopping

Mystery shopping is the practice of sending trained people into outlets to act as customers.

They are given tasks to complete whilst there in order to find out specific information or to test the quality of the service received.

Tasks can include asking questions, purchasing products, behaving in a certain manner or making a complaint.

Detailed feedback is recorded after the visit is completed and this information is made available to the client so it can be reviewed and acted upon.

Mystery shopping is a valuable tool to anonymously gather information or to assess the performance of staff to make sure that minimum standards are being met. It can be applied across almost any industry and can test an unlimited range of scenarios.

eXPD8 field marketing agency has an experienced and discreet nationwide workforce ready to fulfill your mystery shopping requirements. We offer an extremely flexible approach and work closely with individual clients to ensure you get exactly what you need from your mystery shopping exercise.

Results data will be available for client viewing via a secure log on to our web based system, or detailed reports can be provided in many formats to make it easy for the client to identify trends and potential action points.

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Mystery Shopping